All sales are final. We do not accept returns, refunds or exchanges.
Most Frequently Asked Questions and Answers
Wedding gowns normally take up to 6 months to arrive at our boutique. We recommend 10 months to allow sufficient time for the bridal gown to come in and altered to fit you. Some designers may be able to rush-order for an additional extra charge.
Appointment is for 1 hour. Please arrive on time to allow sufficient time to try on dresses that you are interested in.
We carry all of the dresses on our website at the beginning of each season. However, some samples will be sold off from our inventory during each season as some brides need it more urgently and will purchase a sample off the rack. Please always check with our consultants to confirm the availability of the sample dress you would love to try on.
Our price range is between $1,000 – $15,000. However, 80% of our dresses are from $1000 – $5000. Off-the-rack sample sale starts from $699.
Our samples are mostly size 0 – 16. Some fit up to size 18.
Once you have purchased your gown, you may take pictures & videos of it. If you have not purchased a gown, due to designer copyright protection and security, we have a strict no photo policy. If you have a family member who could not attend and see it, you may FaceTime (or video chat) with them with free store Wi-Fi. We will also provide an iPad in store for you to take photos and compare dresses.