We do NOT accept returns or exchange on dresses and accessories.
At Camellia Wedding Gown, all dresses and accessories are brand new and are inspected carefully by our staff before it is shipped out. Upon receiving the merchandise from the carrier, please note any damages with the carrier at time of delivery.
If you believe the merchandise is damaged/defective, please call us to obtain a return authorization number. All returns must have our return authorization number and it must be received within 7 days from when the authorization number was given to you.
Upon receipt and inspection of the returned merchandise, if we find the merchandise to be damaged or defective, we will contact the manufacturer and repair or replace as deemed necessary by the manufacturer. Camellia Wedding Gown will incur shipping charges on damage Merchandise.
If we find the returned merchandise to be free of defects or have been misused, then we will ship the merchandise back to you. Camellia Wedding Gown will NOT incur any shipping and insurance charges.
All dress or accessory orders canceled from the ordered date will lose 100% of the merchandise purchase price. Camellia Wedding Gown reserves the right to cancel, refund, or refuse any order. Camellia Wedding Gown should not be liable for any errors or omissions in pricing.
No refunds can be made once dresses/gowns are ordered since each dress/gown is made to order. The dresses/gowns are not returnable to the Designer. This is standard in the bridal industry. The same policy exists for all accessories.
Any refused or non-deliverable merchandise will incur 100% restocking fee.